Return Policy
Return Policy
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt. The order must meet the following conditions:
- The order still contains all the appropriate parts and components, and the packaging is intact as originally received.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before the return process begins.
- The product was found to be defective immediately upon receipt.
- We are entitled to charge the customer for shipping costs.
- A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, please follow these steps to initiate the returns process:
- Send an email to: info@ashford-london.uk
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- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Address of the customer
We will then contact you and provide the return address. Please do not send the return to the sender's address, as we will give you the correct return address after you have contacted us. You, the customer, are responsible for the shipping costs of returning the product.
Ashford London
The consumer has a right of withdrawal under the following conditions if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:
A. Cancellation Conditions
Right of Cancellation
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible until we receive the goods.
To exercise your right of withdrawal, you must inform us ( Asford London ) by means of a clear declaration (e.g., by e-mail) of your decision to withdraw from this contract. The cancellation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.
Record for Shipments in Transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You can inform us in advance about your cancellation to expedite the process.
To ensure the fastest possible return, we ask that you send us a shipping confirmation.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (and excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.